Terms and Conditions
PLEASE READ THESE CAREFULLY BEFORE PLACING YOUR ORDER ON OUR WEBSITE
1. General for Website Orders
1.1 These terms of sale apply to all goods &/or services supplied by Countrywide Mobility Services, whose registered office is at Unit 5 Lowesmoor Wharf, Lowesmoor, Worcester WR1 2RS registered in England and Wales No. 5906546.
1.2 Any order placed by you for goods &/or services advertised on our website is an offer by you to purchase the goods &/or services selected in your order. No contract exists between you and us for the sale of any goods &/or services until we have received your order and accepted it (which we may do at our discretion).
1.3 We will send you an order acknowledgement from a website order shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.
1.4 If we cannot accept your order we will notify you by telephone or email.
1.5 In the event that, after we accept your order, we discover that the goods ordered are unavailable or that there was a pricing error on our website in respect of the goods ordered, we reserve the right not to supply the goods ordered and to offer you a refund or alternative goods in accordance with conditions 2.2 to 2.4 below.
1.6 The contract is subject to your right of cancellation (see condition 7 below).
1.7 We have the right to terminate the contract if the price of the goods &/or services is not received from you in cleared funds (in accordance with condition 3.1), unless credit facilities have been agreed.
2. Description and Price of the Goods &/or Services
2.1. The description and price of the goods &/or services you order will be as shown on the our website at the time you place your order.
2.2. If after acceptance of your order we discover within 14 days of such acceptance that all of the goods are unavailable, we may terminate the contract and refund or re-credit you within 7 working days for any sum that has been paid by you or debited from your credit card for those goods. In these circumstances, we will inform you as soon as possible.
2.3. If within 7 days of our acceptance of your order we discover that some but not all of the goods are unavailable, we will no longer supply those unavailable goods. In these circumstances we will contact you detailing the goods that are unavailable and offer you the option of cancelling the whole order or amending your order to substitute the unavailable items with alternative goods. If you have not cancelled the order within 14 days of receipt of such notice, we will deliver the available goods in accordance with condition 4 below. We will refund or re-credit you for any sum that has been paid by you or debited from your credit card in respect of the unavailable goods or cancelled order (if already cancelled by you).
2.4. Every effort is made to ensure that prices shown on the our website are accurate at the time you place your order. If within 14 days of accepting your order a pricing error is found in respect of any or all of the goods &/or services you have ordered, we will notify you as soon as possible detailing the mispriced goods &/or services and offering you the option of:
2.4.1 placing a new order at the correct price for those goods &/or services; or
2.4.2 cancelling the whole of your order; or
2.4.3 cancelling your order for the mispriced goods &/or services and reconfirming your order for the correctly priced goods &/or services.
If, within 14 days of receipt of our notice to you, you have not responded by selecting one of the available options at conditions 2.4.1 to 2.4.3 above then:
(a) if all of the goods &/or services you have ordered are found to be mispriced, the entire order will be cancelled automatically and the we will refund or re-credit you for any sum you have paid for those goods &/or services; or
(b) if only some of the goods you have ordered are found to be mispriced, our contract with you continues and we will deliver the correctly priced goods but we will not be obliged to supply you with the mispriced goods. In these circumstances we will refund or re-credit you for any sum you have paid for the mispriced goods.
2.5. To avoid any doubt, where goods &/or services are unavailable and you order alternative goods &/or services from us, or where the goods &/or services have been mispriced and you subsequently order such goods &/or services at the correct price, these terms of sale shall apply to the order and the supply of the relevant goods &/or services, whether the order is placed through our website or otherwise.
2.6. In addition to the price, you may be required to pay a delivery or callout charge for the goods &/or services, details of which are clearly displayed on our website at the point that you place your order.
3.1 Payment for the goods &/or services and delivery charges can be made by any method shown on the our website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle us to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received (with the exception of business accounts where we have agreed credit facilities).
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by us to you.
4.1 The goods &/or services you order will be delivered to the address you give when you place your order by any method at our discretion, however we reserve the right to supply the goods &/or services only to the address that the credit card is registered.
4.2 Orders placed before 12.00 pm on a working day will be processed that day and will be despatched within 48 hours, provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.3 If delivery cannot be made to your address for reasons under our control we will inform you as soon as possible.
4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of us) then without prejudice to any other right or remedy available to us, we may:
4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage or redelivery; or
4.4.2 sell the goods at the best readily obtainable price and either
(a) where you have not already paid for the goods &/or services in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods &/or services or charge you for any shortfall below the price you agreed to pay for the goods &/or services; or
(b) where you have already paid for the goods &/or services in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, we shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods &/or services. On exercising your right to cancel you shall be required to return the goods to us in good condition and at your cost. Should you fail to return the goods or the goods are not returned in good condition, we reserves the right to deduct any direct costs incurred by us in retrieving the goods as a result of such failure.
4.6 Every effort will be made to deliver the goods &/or services as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.
4.7 Upon receipt of your order you may be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please be aware that any claim made subsequent to the delivery (and especially if the goods have been signed for as in good condition) may be affected. Failure to do so may affect any warranty claims that you make thereafter.
5. Property & Risk
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until we have received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods &/or services, and
5.2.2 all other sums which are or which become due to us from you on any account.
5.3 We shall be entitled to recover payment for the goods &/or services even though ownership of any of the goods &/or services has not passed from us.
6. Title for Business Customers
6.1 Notwithstanding delivery and the passing of risk, property in and title to the goods shall remain with us until we have received payment of the full price of (i) all goods &/or services the subject of the Contract and (ii) all other goods &/or services supplied by us to the you under any other contract whatsoever.
6.2 Until property in and title to the goods passes to the Buyer, you shall be entitled to deal with the goods in the ordinary course of its business provided that if the goods are altered or any goods become attached to the Goods or if any part of the goods is replaced such alteration attachment or replacement shall not affect our property in and title to the goods. Further, you will keep the goods properly stored, protected, insured and separate from all or any other goods whether belonging to us and you or any other third party and will not remove, alter, modify, or deface the goods &/or any identification mark placed on the goods &/or their packaging.
6.3 Your right to possession and power to deal with the goods shall terminate immediately if any of the circumstances set out in Condition 6.6, 6.7, 6.8, and 6.9 occur or amounts due to us are not paid by their due date. In such circumstances you shall place the goods at the disposal of us, and you grant us, an irrevocable licence to enter at any time any premises owned or occupied by us or in our possession for the purpose of repossessing and removing any goods the ownership of which has remained vested in us. We shall not be responsible for, and you will indemnify us against liability for any damage occurring during such repossession and removal where such damage could not reasonably have been avoided.
6.4 We will be entitled to recover payment for the goods &/or services notwithstanding that property in and title to the goods &/or services has not passed from us.
6.5 Where we are unable to determine whether any goods are the goods in respect of which your rights to possession and power to deal has terminated, you will be deemed to have sold all goods of the kind sold by us in the order in which they were invoiced to you.
6.6 We may immediately terminate the Contract forthwith or suspend future deliveries if you: passes a resolution or presents a petition for winding-up, bankruptcy or for the appointment of an administrator, the appointment of a receiver and/or manager or administrative receiver over the whole or any part of its undertaking and assets; makes a proposal for a voluntary arrangement within the Insolvency Act 1986 or a proposal for any other composition scheme or arrangement with or the calling of any meeting of its creditors generally (otherwise in furtherance of a scheme for amalgamation or reconstruction); the levying of execution or distress on any of its assets; the failure to pay its proper debts as and when due and anything analogous to any of the foregoing under the law of the jurisdiction where the Buyer is established.
6.7 Without prejudice to any other rights or remedies under the Contract we may at its option forthwith on written notice suspend deliveries or terminate the Contract wholly or in part and any other contract with you in the event that you do not make any payments by the date on which they become due under the Contract or any other contract between us and you &/or if you commit any breach of any contract (including without limitation the Contract) with us.
6.8 If you terminate the Contract for reasons other than those provided for in Condition (7.6) which affect us or due to a material breach entitling us to terminate the Contract, you shall be liable to us for any costs or charges incurred by us by reason of such termination together with all costs incurred by us up to the date thereof and any difference between the price set out overleaf and the price at which we are able to sell the goods elsewhere and we shall have a general lien for any such sum on all and any property of you in its possession including, but not limited to, any dies.
6.9 In the event of a suspension of deliveries or performance we shall be entitled as a condition of resuming performance, to require pre-payment, or such security as it may deem appropriate.
7. Your right of cancellation
7.1 You have the right to cancel the contract at any time up to 14 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers.
7.2 To exercise your right of cancellation, you must give written notice to us by hand, or by sending an email using the following template link to, firstname.lastname@example.org or by post giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
7.3 Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned to the address shown within the returns section of the our website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods we shall, after receiving notification in accordance with condition 8.4, 8.5 or 8.6, either collect the goods from you or ask you to return the goods to us in accordance with the our returns procedure (see condition 12 below).
7.4 Once you have notified us that you are cancelling the contract, we will refund or credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
7.5 Except in the case of faulty or misdescribed goods, if you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.
7.6 You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, for consumable goods which, by their nature, cannot be returned, for special orders that have been made or customised specifically for you or where the product cannot be re-sold for hygiene reasons, e.g. toileting and incontinence items save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
8.1 All new goods supplied by us are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should follow our returns procedure (see condition 13 below). In the event of a valid claim for a defect in the new goods, where clauses 8.4 or 8.5 do not apply, we will (at its option) either:
8.1.1 replace those goods, if we have available the same goods at the same price; or
8.1.2 repair those goods; or
8.1.3 refund or re-credit you the sum you have paid for the relevant goods within 30 days of the date that the relevant goods are returned in accordance with our returns procedure (see condition 13 below).
8.2 Wherever possible, previously used or owned goods ("Used Goods") will be highlighted as being so used on our website at the time you place your order. All Used Goods supplied by us are warranted free from defects for 90 days from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If Used Goods develop a defect during the 90 day warranty period, you should follow our returns procedure (see condition 13 below). In the event of a valid claim for a defect in the Used Goods, we will (at its option) either:
8.2.1 replace those Used Good(s), if we have available the same Used Goods(s) at the same price; or
8.2.2 repair the Used Good(s); or
8.2.3 refund or re-credit you the sum you have paid for the relevant Used Good(s) within 30 days of the date that the relevant Used Good(s) are returned in accordance with our returns procedure (see condition 13 below).
8.3 The warranties in conditions 8.1 and 8.2 above do not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer's our instructions, or any alteration or repair carried out without our prior written approval.
8.4 If the goods supplied to you are damaged in transit, you should notify us initially by phone within 1 working day of receipt of the goods (please note that this is the same for our business customers) and return the goods to us in accordance with our returns policy (see condition 13 below). Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs. This does not affect your rights under clauses 8.1, 8.2 and 8.5.
8.5 If the goods supplied to you are faulty or incomplete on arrival (whether or not they were damaged in transit), you must notify us within 7 calendar days (please note that for our business customers, this is 3 calendar days) of receipt of the goods and return the goods to us in accordance with our returns policy (see condition 13 below). Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs. This does not affect your rights under clauses 8.1 and 8.2.
8.6 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify us in writing, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.
8.7 Warranty does not cover consumable items such as tyres, bulbs or batteries or maintenance required due to misuse, general wear and tear or accidental damage. A call out requested or diagnosed due to the aforementioned will result in a call out fee and may be subject to additional parts and labour charges. Incontinence products have no warranty cover due to Hygiene Law.
9. Limitation of Liability
9.1 Subject to 9.2 below, if you are a consumer we shall not be liable to you for any loss or damage in circumstances where:
9.1.1 there is no breach of a legal duty owed to you by us or by its employees or agents;
9.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
9.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
9.2 Nothing in these conditions excludes or limits the liability of us for death or personal injury caused by our negligence or fraudulent misrepresentation.
9.3 If you are a business customer we shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
9.3.1 loss of business; loss of data; loss of profits; loss of goodwill; loss of anticipated savings or loss of revenue even when advised of the possibility; or
9.3.2 any indirect or consequential losses, liabilities or costs.
9.4 If you are a business customer then the aggregate liability of us (whether in contract or for negligence or breach of statutory duty or otherwise howsoever) to you for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the price of the goods in question.
10. Data Protection
We will take all reasonable precautions to keep the details of your order and payment secure but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.
Product images are for illustrative purposes only and may differ from the actual product.
12.1 Information contained on this site is correct at the time of publication. Due to the manufacturers' commitment to constantly improve and develop products they reserve the right to alter specifications without prior notice.
12.2 Scooter range is theoretical and is calculated under test conditions in accordance with European standards. Actual range specified in normal use will depend on many factors, including the condition of vehicle and the batteries, weight of driver plus any additional carrying weight, tyre pressure, ambient temperature and the gradient and surface of the road or pathway.
13. Returns & Cancellation
In accordance with the Distance Selling Regulations (DSR's) Countrywide Mobility Services Ltd gives you a 14 day "cooling off" period in which orders can be cancelled after the delivery date. Upon receipt of the goods, if you require to return or exchange the product(s) you will be personally responsible for return delivery, incurring any delivery cost but will receive a full refund for the product purchased providing the goods are in a re-saleable condition. We do recommend that you pay for a tracked/signed delivery for your protection.
If you would like to return or exchange your products please complete the returns card that came with your product or contact us on any of the above numbers if you have not received one and we will email you a copy. Our opening hours are Monday to Friday 9am to 5pm or Saturday 10am to 3pm. If you are unable to return the product to us we can provide this service for you at various fees depending on type of product(s) you are returning.
Returned product(s) must be complete, unused, in an undamaged state and returned in their original outer packaging. If products are not in a re-saleable condition on return Countrywide Mobility Services Ltd reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to Countrywide Mobility Services Ltd. Products that are bespoke, specially ordered, customised or specifically tailored to the individual needs are excluded.
All refunds will be processed within 30 days after receipt of goods.
Please note that trade or business accounts are not covered by distance selling regulations
14. Damaged, Faulty or Incorrect Goods
If, upon receipt, you find that the items have been damaged in transit, faulty in some way, or have been incorrectly supplied, please contact us right away. We will accept the item(s) back and send a replacement. We will not issue a credit for damaged or faulty goods.
15. Not required or ordered in error
15.1 We will accept returns for items that you assess as unsuitable, no longer required or have been ordered in error, in these circumstances, we levy a 20% restocking charge and you are liable for return carriage charges. The risk in the goods remains with you from delivery to receipt by us.
There are exceptions to the standard Returns/Refunds policies, with certain items being excluded as follows:
• Products that are bespoke, specially ordered, customised or specifically tailored to the individual needs
• Items which cannot be resold for hygiene reasons, e.g. toileting or incontinence products
Your statutory rights are not affected.
15.2 In particular, please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.
15.3 Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.
In the event that any one or more of the clauses contained herein shall, for any reason, be held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other clause of this agreement, but this agreement shall be construed as if such invalid, illegal or unenforceable clause had never been contained herein, unless the deletion of such clause or clauses would result in such a material change so as to cause completion of the transactions contemplated herein to be unreasonable.
17. Hire of Equipment
17.1 The period of hire shall be set out in the order accepted by us and shall be deemed to have commenced when the equipment leaves our premises after collection or for delivery and shall terminate when the equipment is returned to our premises.
17.2 The equipment shall remain the property of Countrywide Mobility Services Ltd and is provided to the customer solely on rental basis.
17.3 Any defects to the equipment shall be notified by you, to us immediately at point of collection or delivery. Failure of notification shall be conclusively presumed that the equipment was received in good condition and is in every way satisfactory for your purpose.
17.4 All maintenance and repairs to the equipment shall be undertaken by us and no third party may repair or maintain the equipment unless with our express written permission.
17.5 All equipment returned to us following the period of hire shall be fully inspected and all costs incurred by us in reconditioning the equipment following use by you (fair wear and tear excluded) shall be met by you.
18. Force Majeure
We shall not be liable for damages or have the right to terminate for any delay or default in performing hereunder if such delay or default is caused by conditions beyond our control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), performance failures of parties outside of our control, wars, insurrections &/or any other cause beyond the reasonable control of us whose performance is affected.
19. Governing Law and Jurisdiction
These terms of sale and the supply of the goods&/or services will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.